Free U.S. shipping on orders over $30 Free U.S. shipping on orders over $30
Contact
greenturtleca@gmail.com

Frequently Asked Questions

How long does shipping take?

It takes 1-2 business days (excluding weekends) to fulfill the order and ship it out. Once it's been shipped, shipping time will depend on mail service selected at check out (first class mail or priority mail) and shipping location. All orders are shipped out from Huntington Beach, CA.

Do you ship internationally? How much is international shipping?

Yes, we ship worldwide! However, please be aware of your countries importing guidelines and of any duty fees that they may charge you. Certain countries will charge duty fees for importing certain products (such as stainless steel) in from another country. There are a few countries who also have import bans which may cause them to reject the package once it arrives to the country.

Shipping costs will vary depending on location and weight of the order. Shipping costs can be calculated at checkout.

Can I return my item(s) for a refund or exchange?

Yes, if you need help returning your item(s) please email us at greenturtleca@gmail.com. We do not do exchanges for different items, but you can return the item to receive a refund in order to purchase a different item.

Our return policy lasts 30 days. Refunds and exchanges are no longer valid after 30 days from the purchase date. To be eligible for a return, the item must be unused and in the same condition that you received it and in its original packaging. You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable. Depending on your location, the time it may take for the returned product to be delivered may vary.

Once your return is received and inspected, you will receive an email notification and be notified of the approval of your refund. Refunds will be processed after we receive the return and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.

Please note that shipping costs are non-refundable as they are spent on the shipping label used to ship the order to you.

Do you have a warranty on your glass straws?

Unfortunately we do not offer warranty on glass straws. Please note that all glass straw listings warn that the straws are fragile and should be handled with care.

I received a damaged item, what should I do?

Please contact us at greenturtleca@gmail.com and we will be glad to help you solve this issue!

 I signed up to be an ambassador, how long will it take for me to hear back about my application?

Thank you for signing on to be an ambassador! We have a wait list for ambassadors, so we will try to get to your application as soon as we can. You'll receive an email update once we get to your application!

How can we work with you to fundraise for our school club/organization?

Please sign up for our ambassador program under your organization! You are able to fundraise using the 10% kickback received anytime your discount code is used.

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