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Contact
greenturtleca@gmail.com
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Returns, exchanges, refunds

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Returns
Return policy lasts 30 days. Refunds and exchanges are no longer valid after 30 days from the purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging.
To complete your return, we require receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, you will receive an email notification that we have received your returned item and be notified of the approval of your refund.
Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.
Late or missing refunds (if applicable)
Please allow 7-10 business days for refunds to process. Contact your credit card company or bank as it may take some time before your refund is officially posted. If you still have issues with receiving your refund after the usual processing time, please contact us at greenturtleca@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
Replacement items will be offered only if items received are defective or damaged upon delivery.  If you need to exchange it for the same item, please send us an email at greenturtleca@gmail.com.
Shipping
To return your product, please send us an email at greenturtleca@gmail.com.
You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.
Depending on your location, the time it may take for the exchanged product to be delivered may vary.
If you are shipping an item over $75, we recommend using a shipping service with tracking available or purchasing shipping insurance. We are not liable for any returns that become lost in transit.